Last updated: 28 September 2026
This policy explains how we handle artwork, proofs and printing for custom orders from Ecofriendly Packaging Australia Pty Ltd (ABN 49 691 204 592). It forms part of our Terms & Conditions. Nothing in this policy limits your rights under the Australian Consumer Law.
What this policy covers
This policy applies to any product with logo printing, branding or other customisation. These are custom products. Logo printing is available on selected in-stock products from 50 pieces. Other custom-manufactured products, such as custom boxes, bags, labels and pouches, usually have higher minimum quantities (typically 500–1,000 pieces), which are confirmed in your quote.
Artwork file requirements
For the best print quality, please supply:
- Vector files in AI, EPS or PDF format. High-resolution PNG or JPG files may be accepted depending on the artwork.
- Fonts converted to outlines (or supplied with the file).
- Colours specified (Pantone or CMYK values) where colour accuracy matters.
- Images at least 300 dpi at final print size.
- A safe margin (we recommend at least 3 mm) between important text or logos and the edges, folds and cut lines of the product.
Ask us for product dimensions or a template before you start designing. If your artwork isn’t print-ready, we can prepare or adjust it. Design and setup work is quoted separately before we start.
Your artwork and your rights
You confirm that you own, or are licensed to use, all logos, images, text and designs you give us, and that they don’t infringe anyone else’s rights. You agree to cover us for any claim arising from your artwork. We may refuse artwork that is unlawful, offensive or likely to infringe someone’s rights. We use your artwork only to produce your order, and we may keep approved artwork on file to help with reorders. Contact us if you’d like it deleted.
Proofs and approval
Before production begins, we’ll send you an artwork proof showing:
- Logo placement and position
- Text content and spelling
- Colours and branding elements
- Product dimensions and layout
- Print specifications
Please review the proof carefully, including spelling, logos, colours and sizing. Production starts only after we receive your written approval. An email reply confirming approval, or approval through our online form, counts as written approval.
After you approve
Once you approve the proof:
- The order is final and authorised for production.
- We cannot accept returns, refunds, replacements or reprints for errors that were present in the approved proof.
- Changes requested after approval may incur extra design, setup or production charges and may delay your order.
- Custom products cannot be cancelled or returned for change of mind. You can cancel before you approve the proof and before production starts.
Colour and print variations
Printing is not an exact science, and small variations are normal. These are not faults:
- Colours may look different from what you see on screen, and may vary slightly between print runs and materials such as kraft and white board.
- Exact Pantone colour matching is not guaranteed unless we’ve agreed it with you in writing.
- Print position may vary slightly from the proof.
Quantity tolerance
Because of trimming, setup and finishing, the quantity we deliver may be up to 10% more or less than the quantity you ordered. You are charged for the quantity delivered. If we deliver more than 10% under the quantity ordered, we will make up the shortfall or credit you for it.
Lead times
Production and delivery times are estimates confirmed in your quote or order confirmation. They start once we have received payment and your approved artwork. Shipping for custom orders is charged separately and stated in your quote (see our Shipping Policy).
If something is wrong with your order
If your custom order arrives faulty or damaged, or doesn’t match the artwork you approved, contact us within 7 days of delivery with your order number and photos. We’ll repair, reprint, replace or refund as appropriate under the Australian Consumer Law. See our Return Policy and Refund Policy for details.
Contact us
Questions about artwork, print specifications or proofs? Contact us before you approve.
Ecofriendly Packaging Australia Pty Ltd | ABN 49 691 204 592
12/65 Elizabeth St, Wetherill Park NSW 2164
Phone: 1300 670 673 | Email: sales@ecofriendlypackaging.com.au