For all custom printed and branded packaging products, EcoFriendly Packaging provides artwork proofs and design confirmations before production begins. This process ensures that all design elements are reviewed and approved prior to manufacturing.
Artwork Approval
Before production starts, customers will receive an artwork proof outlining all key design details, including:
- Logo placement and positioning
- Text content and spelling
- Colours and branding elements
- Product dimensions and layout
- Print specifications and design presentation
It is the customer’s responsibility to carefully review all artwork proofs before approval. Production will only commence after written approval has been received.
Customer Responsibility
Once artwork approval has been provided:
- The order is considered final and authorised for production.
- Returns, refunds, replacements, or reprints cannot be accepted for errors that were present in the approved artwork proof.
- Any modifications requested after approval may result in additional design, setup, or production charges.
- Production timelines may also be affected by artwork changes made after approval.
Customers are strongly encouraged to verify all spelling, logos, colours, dimensions, and design elements before providing final approval.
Colour & Print Variations
Minor variations in colour, print appearance, or material finish may occur during the printing process. These variations are considered normal within commercial printing standards and may result from:
- Printing methods and production processes
- Material differences such as kraft, white, or recycled board stocks
- Screen-to-print colour variations
- Differences between digital proofs and final printed products
- Environmental and manufacturing factors
Such variations do not constitute a manufacturing fault and therefore do not qualify for refunds, returns, replacements, or reprints.
Custom Printed Orders
All custom printed, branded, or made-to-order packaging products are manufactured specifically for individual customer requirements.
For this reason, custom products are non-returnable and non-refundable once artwork approval has been provided and production has commenced.
Customers may request samples, mockups, or artwork proofs prior to production to ensure complete satisfaction before placing a final order.
Need Assistance?
If you have any questions regarding artwork preparation, print specifications, or design approvals, please contact our team.