Last updated: 28 September 2026
Eco Friendly Packaging (“we”, “us”, “our”) is operated by Ecofriendly Packaging Australia Pty Ltd, ABN 49 691 204 592, of 12/65 Elizabeth St, Wetherill Park NSW 2164, Australia. We respect your privacy and handle your personal information in line with Australian privacy law. This policy explains what we collect, why we collect it and how you can contact us about it.
Information we collect
Information you give us. When you create an account, place an order, request a quote or sample, or contact us, we may collect your name, business name, email address, phone number, billing and delivery addresses, order details, and any artwork or files you upload for custom printing.
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Payment information. Payments are processed securely by third-party payment providers. We do not store your full card details on our website.
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Information collected automatically. When you visit our website we may collect your IP address, browser and device type, pages viewed, products viewed or added to your cart, referring website and general location. This is collected through cookies, pixels and similar technologies, including the Meta Pixel and Microsoft UET tag described below.
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Social sign-in. If you use “Continue with Google” or “Continue with Facebook”, we receive basic profile details (such as your name and email) from that provider.
How We Use Your Information
- Process and deliver orders, and provide customer support
- Prepare quotes, samples and custom-printed products
- Manage your account and send order and shipping updates
- Send marketing emails, only if you have opted in (you can unsubscribe at any time)
- Improve our website, products and services
- Measure and improve our advertising
- Detect and prevent fraud and keep our website secure
Who we share it with
We don’t sell your personal information. We share it only with trusted providers who help us run the business, and only as needed. These include:
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- Payment processors
- Couriers and freight providers (such as Australia Post and Aramex), who need your delivery details
- Website hosting, email and IT service providers
- Analytics and advertising platforms (see below)
Some of these providers may store or process data outside Australia. We may also disclose information if required by law.
Cookies, analytics and advertising
We use cookies to keep the site working, remember your cart and preferences, and understand how the site is used. You can block or delete cookies in your browser settings, though parts of the site may not work properly without them.
We also use tracking tools from advertising partners to measure results and show you relevant ads on their platforms:
- Meta Pixel (Facebook and Instagram). This records actions such as page views, add-to-cart and purchases, so we can measure our ads and show ads to people who have visited our site. Meta may match this activity to your Meta account. You can manage your ad preferences in your Meta ad settings. See Meta’s Privacy Policy.
- Microsoft Advertising (Bing) UET tag. This measures conversions and helps show relevant ads. See the Microsoft Privacy Statement. You can manage ad personalisation at account.microsoft.com/privacy/ad-settings.
- Google Ads and Google Analytics. See How Google uses data. You can opt out at adssettings.google.com.
These providers use their own cookies and receive information directly from your browser. We don’t control how they use it. Third-party websites and advertisers have their own privacy policies.
Third-Party Cookies and Advertising
We may use third-party services, such as Google DART cookies, to display personalized ads. These third-party cookies are used to:
- Serve ads based on your browsing activity
- Measure advertising effectiveness
- Ecofriendly Packaging Australia Pty Ltd uses cookies and similar technologies to help our website function correctly, remember customer preferences, understand how visitors use our website, improve our services, and support advertising and marketing activities.
Cookies may also be placed by third-party services that we use, such as website analytics, advertising, payment, ecommerce and other service providers. These providers may collect information in accordance with their own privacy policies.
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our website.
Security and retention
We take reasonable steps to protect your information from misuse, loss and unauthorised access, including using a secure (HTTPS) website. We keep your information only as long as needed for the purposes above or to meet legal and tax record-keeping obligations, then delete or de-identify it.
Your choices and rights
You can ask us to access, correct or delete the personal information we hold about you, and you can opt out of marketing at any time using the unsubscribe link or by contacting us. We’ll respond within a reasonable time, usually within 30 days.
If you’re unhappy with how we’ve handled your information, contact us first. If we can’t resolve it, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
Children
Our website is intended for businesses and adults. We don’t knowingly collect personal information from children under 16. If you think a child has given us their information, contact us and we’ll delete it.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with the “Last updated” date above.
Contact Us
Ecofriendly Packaging Australia Pty Ltd (ABN 49 691 204 592) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what personal information we collect, how we use, store and disclose it, and the choices available to you when you use our website or purchase from us. If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at sales@ecofriendlypackaging.com.au or 1300 670 673.
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Ecofriendly Packaging Australia Pty Ltd
ABN 49 691 204 592
12/65 Elizabeth St, Wetherill Park NSW 2164
Phone: 1300 670 673
Email: sales@ecofriendlypackaging.com.au